Refund Policy

30-day return policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition as when you received it. You must also be able to provide a receipt or other proof of purchase.

How to return an item

To start a return, contact us at info@emiara.com.
If your return is approved, we'll send you a shipping label so you can send the package to our returns address: Office 3906, 39/F, The Center, 99 Queen's Road Central, Central, Hong Kong.
Emiara covers all return costs for products purchased through our online store.
Items returned without a pre-approved return request will not be accepted.

Feel free to contact us at info@emiara.com if you have any questions about returns.

Damaged or defective items

Please inspect your order right away when it arrives, and contact us as soon as possible if an item is defective, damaged, or incorrect, so we can look into the issue and find a solution.

Exchanges

The fastest way to get the item you want is to return the one you have. Once your return is approved, you can place a new order for the item you want.

14-day right of withdrawal in the EU

In addition to the above, if your item is shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason and without having to explain why.
The item must be in the same condition as when you received it: unused, with all tags intact, and in its original packaging. You must also be able to provide a receipt or other proof of purchase.

Refunds

We'll notify you once we've received and inspected your return, and let you know whether your refund has been approved.
If it is approved, the amount will be automatically refunded to your original payment method within 10 business days.
Please note that it may take some time for your bank or card issuer to process and post the refund.

If more than 15 business days have passed since your return was approved and you still haven't received your refund, please contact us at info@emiara.com.